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 Security
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All data that you type into this Site, (whether it be a credit card number for online payment, personal information for registration purposes, or other information to complete an online service) is encrypted for your protection by 128-bit strong encryption using Secure Sockets Layer (SSL) security (scrambling your data electronically in a form of code).
You will see this by the 'padlock' (if you use Internet Explorer) or an 'unbroken key' (Netscape) coming into view in your Internet browser when you get into these secure areas.
With respect to online payments, please note that you have added security in that most major banks will credit your account and debit us if you check your monthly statement and find unauthorised use of your credit card (you need to notify them within a reasonable time). So, in most cases, we carry the risk of online use of credit cards, not you. If you feel unsure, you may like to use a credit card that has a limit of say $500.00.
Other payment options are available to you, as follows:
- you can fax us your credit card
details
- pay by phone
- direct deposit
- mail a cheque
We will then issue you with a receipt number that allows you to access the service, normally by the next working day. However, if you want to access a Legalmart service immediately, then you will need to pay by credit card online. This will allow you to go the service you have selected immediately.
Privacy [top]
Legalmart.corp Pty Ltd (ACN: 081 698 937) owns and operates this Website. We adopt and seek to comply with the Privacy Commissioner's "National Principles for the Fair Handling of Personal Information" (which can be found at:
http://www.privacy.gov.au).
Those principles include the obligation to fully respect your privacy by not allowing third parties access to any of the personal data (such as your name, Email or street address) you disclose to us without first obtaining your written consent.
We only use the information we collect about you to process orders and to provide, in conjunction with the
lawyer support who prepared the document/product/service, a more
personalised online experience.
For example, when you access the services from our site, and you
request technical support from Legalmart or lawyer support from
the law firm providing that service, they need to know who you are and how they can help you.
Legalmart and the law firm that supports your service is under a strict professional duty to keep your matter confidential.
Also our computer system may use 'cookies' (small bits of data stored by your computer's browser onto your hard drive) to help us better manage your use of our site and database and for statistical purposes (e.g. when you come back again you won't need to register again as we will recognise you as a 'regular').
Confidentiality [top]
We at Legalmart treat your matters as completely confidential. All the personal information you give on the site will not be divulged to anyone other than
lawyer support as required.
Lawyer support is provided by a law firm specialising in that
legal area and are obliged by their governing rules to keep
client's information completely confidential.
Quality Control [top]
Should consumers wish to contact the legal or other professional firm who prepared material on this site, their initial inquiry should be directed to the Lawyer Support for that service. The law firm that stands
behind the service is clearly profiled on each page of your service.
As a trading corporation in Australia, Legalmart.corp Pty Ltd is bound by the laws that protect consumers contained in the Trade Practices Act 1974. The ACCC (Aust Competition and Consumer Commission) is the government agency that administers that legislation.
Further, as all the professionals who deliver services via the site are licensed to practice law or their respective profession, complaints may also be directed to their professional bodies such as the Law Society in the appropriate state.
Our Guarantee and
Refund Policy
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We believe that you will enjoy this online legal service and save time and money by using it.
Unfortunately we cannot refund your money if you purchase the
service online and then decide that you do not want to
continue. This is because you cannot practically 'return'
the online service.
In relation to the DIY conveyancing service, if for any reason you start the online service and feel that you would prefer to have a Lawyer look after your matter in the normal way (our ‘full legal service’), then you can
upgrade to the full service using Legalmart's recommended legal
firm, or to another firm of your choice.
You will get a full credit for your online service against the
full legal service that you buy through Legalmart recommended law
firm.
So you pay no more for using the Legalmart online service. But you stand to save hundreds of dollars by giving it a go!
If you have a Complaint
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About our online service – please contact us and we will do our best to rectify it immediately.
About a Lawyer Support firm - Then you can contact the Partner of the Law Firm (verbally or in writing) and they will respond to your query as soon as possible. The contact details of the Lawyer Support appear prominently on each page of the service. You can also
contact the team at Legalmart, and we will contact the Lawyer affiliate immediately to sort out the problem.
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